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Issue Refund Error? Here’s a potential resolution

Korrio offers integrated refund functionality that allows an Organization admin to initiate a refund in Korrio for processing in your respective payment vendor. Recently, authorize.net made a backend change that in some cases prevented our integrated refunds from processing.

If you couldn’t issue a refund from Korrio, you may be experiencing this configuration related issue. Try this:

1. Go to authorize.net

2. Go to account, then payment form, then form fields

3. Remove all the check boxes

4. Save changes

Reminder that authorize.net does establish a time limit on refunds of 120 days. So please select a transaction to refund less than that.

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