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Reset Password

If you have lost your password or cannot remember your username we can send you an email with the necessary information. 

Follow these steps to reset your password or retrieve your username:

1. On the top right hand corner of your site, you will see the link for Lost Password.

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2. Click on 'Lost Password' to arrive at the following page:

Screen_shot_2013-08-02_at_9.51.24_AM.png

3. Pick one of the options whether you lost your password or username and click 'Next'.

If you selected 'I forgot my password':

  • You will be prompted to enter your username or email address.

Screen_shot_2013-08-02_at_9.51.37_AM.png

  • Click 'Next' and select the option to reset your password either by email or phone number.
  • Follow the instructions in the email to reset your password. Or enter the verification code we send via phone.
  • Whether you clicked on the link sent to your email or entered the validation code sent to your phone, you will arrive on the following page.

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  • Finally, enter your new password and click 'Reset Password'. You can now log in using your username and the password you just created.

If you selected 'I don't know my username':

  • You will land on this screen:

Screen_shot_2013-08-02_at_9.54.44_AM.png

 

  • Enter your email address and click 'Look Up' and we will send an email with all the usernames associated with your email address.

NOTE: Log in using your Korrio Username, NOT your email address.

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