Support Community

Follow

Program Payments Issue - FIXED

As of 5/3 1:30 PM Pacific time, the Program Payment Issue reported has been fixed. As mentioned prior, we apologize for the inconvenience and are committed to you and your members to help clean up the aftermath of the issue.

Is your Club affected by this? Follow the steps below to find out:

1. Go to the Club's Korrio Payments page

2. Change the Date Range to : Custom Date Range 4/30 - 5/3

3. If you see Credit Card or Automatic Payment Plans with a full Outstanding Balance, you were affected by this issue.

If you find that your Club was affected, please follow the action items below:

1.  For ALL members where Payment Method = Credit Card, communicate the following directions to those members:

  • Log into your Korrio Account
  • Click Profile on the Left Navigation
  • Choose the Finance tab
  • Next to the Transaction, click the '+' and then select 'Make a Payment"
  • Enter your Credit Card information
2. For ALL members where Payment Method = Automatic Payment Plan, you will need to remove that player from the program, delete their transaction and then communicate the following:

We were notified that there was an issue with the Credit Card Processor during the time you registered your child. This is not an issue with your Credit Card.

Unfortunately , we need to have you re-register your child. This process should be quick since you already have an account in the system.

Here is the link to the program registration - INSERT LINK


Please let us know if you have any questions by email gethelp@korrio.com. Thank you for your patience and understanding.
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk